Starting ahead of Intermedia’s acquisition of Telax — I coordinated cross‑functional efforts between both companies to support the migration of the Contact Center environment to Intermedia’s infrastructure and lay the groundwork for new production pod deployments.
In parallel, I provided technical guidance on Intermedia standards for Active Directory, Microsoft SQL Server, VMware, and for other enterprise technologies — helping Telax team quickly adapt to Intermedia’s best practices.
Following the acquisition, I led the integration and go‑to‑market launch of Intermedia’s new Contact Center‑as‑a‑Service (CCaaS) offering. This included unifying the acquired product with Intermedia’s platform — integrating single sign‑on, billing, and support processes — and conducting rigorous reliability testing. I addressed critical integration challenges around agent routing, IVRs, analytics, and Control Panel synchronization.
I also managed the training and knowledge transfer for support and operations teams to ensure a smooth transition. The successful launch enabled Intermedia to upsell CCaaS to its UCaaS customer base and contributed to several major customer wins in the first quarter post‑launch.