Dmitry Konovalov

About Me Cartoon

I help SaaS and cloud platforms deliver mission-critical uptime, scalability, and security—no matter how complex or high-risk the challenge. With 20+ years of operations leadership at Intermedia, I’ve protected 150,000+ business customers from downtime, phishing threats, and M&A disruption. I don’t just manage infrastructure—I design solutions that stop outages, automate toil, and preserve revenue.

I specialize in fixing what breaks under pressure: migrating 500k+ mailboxes with zero downtime, integrating acquired platforms without user disruption, and delivering 99.999% uptime in SLA-critical environments. My edge? A rare mix of deep technical fluency, calm leadership, and relentless drive for automation and operational excellence.

Whether it’s a full-stack incident at 3AM or a cross-border M&A rollout, I bring order, speed, and strategic clarity to the chaos. I don’t just manage systems—I solve for risk, churn, and missed growth.

Professional Experience

Current Position

VP, Global Production Operations - Intermedia (2016-Present)
Sunnyvale, California, United States

When uptime, trust, and user experience are mission-critical, I lead the global ops teams that make it happen. I oversee Intermedia’s cloud communications platform serving 150,000+ businesses—managing always-on services across voice, video, contact center, email, and file management.

Key achievements:

  • Migrated 500,000+ mailboxes to a hardened email security platform, eliminating phishing vectors without disrupting customer flow.
  • Led two full data center migrations and a product line transition to a new provider with zero downtime.
  • Integrated multiple acquisitions into our production infrastructure, maintaining performance and SLAs.
  • Released real-time security alerting, credential management, and an internal AI-powered search platform.

Previous Experience

Director, Global Production Operations - Intermedia (2014-2016)
Mountain View, California, United States

Key outcomes:

  • Implemented end-to-end failover and capacity testing, dramatically improving resiliency.
  • Deployed real-time load balancing for Exchange frontend servers, reducing latency.
  • Unified global operations under streamlined procedures, enhancing consistency.
  • Built a performance reporting framework to proactively prevent outages.

Director of Technical Operations - Intermedia (2009-2014)
Saint Petersburg, Russia

Achievements:

  • Built and scaled a 24/7 system administration team.
  • Launched VMware-based virtual private hosting, scaling secure hosting options.
  • Managed strategic vendor relationships, ensuring compliance and maximizing ROI.

Skills

Technical Skills

  • Cloud Platforms: AWS, Google Cloud Platform, Microsoft Azure, Oracle Cloud
  • Infrastructure as Code: Cloud Infrastructure & Automation
  • Virtualization: VMware ESX, Hyper-V, Oracle OCI, Proxmox
  • Programming & Scripting: Bash, C, C#, Perl, PowerShell, Python, Shell Scripting, VB
  • Database Technologies: Microsoft SQL Server, MS SQL, MySQL
  • Networking: DNS, Load Balancing, Network Architecture, Network Security, TCP/IP, VPN
  • Security: PCI DSS Compliance, Information Security Management, Contact Center PCI Compliance Remediation
  • Operating Systems: Linux, Windows Server
  • System Administration: Active Directory, IIS

Core Competencies

  • Performance Optimization: Infrastructure Monitoring, Capacity Planning, Performance Management
  • Incident Response: Disaster Recovery, Incident Management, Root Cause Analysis
  • Team Leadership: 24/7 Global Team Management, Cross-functional Collaboration, Global Contact Center Expansion (APAC)
  • Project Management: Technical Project Management, M&A Integration Planning, Budget Management, Change Management, Vendor Management
  • Problem Solving & Reliability: Risk Management, Service Uptime, Technology Adoption
  • AI/ML Integration
  • Compliance & Regulatory Frameworks

Additional Technical Skills

  • Data Analysis
  • GitHub Copilot, Slack API, OpenAI API
  • Azure Arc, AWS Lambda
  • Mathematics and Statistics
  • Product Lifecycle Management
  • SaaS & Troubleshooting
  • OCI Generative AI Service

Languages

  • English: Professional proficiency
  • Russian: Native speaker

Education

Master’s Degree, Geological/Geophysical Engineering - National Mineral Resources University
Graduated with honors.

Certifications

  • Oracle Cloud Infrastructure 2024 Generative AI Certified Professional – Oracle (Jun 2024)
  • AWS Certified Cloud Practitioner – Amazon Web Services (Jan 2023 – Jun 2026)
  • AWS Certified Solutions Architect – Associate – Amazon Web Services
  • VCP410: VMware Certified Professional on vSphere 4 – Pearson VUE

Key Projects

  • AI-Powered Slack Bot – ThreadDigest (2025) – Built serverless Slack bot with GPT integrations.
  • Azure Arc Deployment for SQL Server Cost Optimization (2024) – Achieved 20% licensing cost savings.
  • Contact Center PCI Compliance Remediation (2024) – Secured PCI-DSS certification.
  • Hosted Exchange to M365 Pilot (2023-2024) – Successful migration trials to Microsoft 365.
  • Global Contact Center Expansion (APAC) (2021) – Launched contact center infrastructure in APAC.
  • COVID-19 Rapid Capacity Scaling (2020) – Scaled infrastructure for 300% surge in remote conferencing.
  • Intermedia Contact Center Launch (2019) – Integrated and launched Contact Center-as-a-Service.

Location

San Jose, California, United States

Contact

Last updated: August 2025